Refund Policy
Last updated: 10 July 2026
Cancel any time
You can cancel your subscription whenever you like. Cancelling stops future charges; your access continues to the end of the period you have already paid for. Cancel in the app, or email support@mirrr.xyz and we will do it for you.
30-day money-back guarantee
We are confident in our service and its results. If you follow your personalized program and do not see visible results, you can request a full refund within 30 days of your purchase.
Because the guarantee is about the program working, we ask you to show that you followed it. In practice that means:
- You completed your scan and received your plan
- You worked through a meaningful part of the routines you were given
- You can tell us, briefly, what you did and what did not improve
We are not looking for perfection or paperwork. A short, honest description is enough. We will not refuse a refund over a technicality.
Refunds outside the guarantee
We will also refund you, without conditions, if:
- You were charged in error, or charged twice
- You were charged after cancelling
- The service failed and we could not deliver your report
- You are within 30 days of your first charge and have not used the service
Nothing in this policy limits your rights under Malaysia's Consumer Protection Act 1999 or any other law that cannot be excluded.
How to request a refund
Email support@mirrr.xyz from the address on your account, with a sentence about what happened. We aim to reply within 2 business days and to process approved refunds within 5 business days. Refunds go back to the original payment method.
Please talk to us before disputing a charge
If you do not recognise a charge, or you are unhappy, contact us first. We would much rather refund you directly and quickly than have you raise a dispute with your bank. Our charge appears on your statement as mirrr.
Renewals
Your subscription renews automatically until you cancel, as set out in our Terms of Use. If you forget to cancel and are charged for a new period you did not intend to use, contact us within 7 days of that charge and we will refund it.